Posted: 24th June 2025
If you're regularly frustrated by repetitive tech issues, slow response times, or that niggling feeling you're being fobbed off, it's probably time to switch IT provider.
But switching is a big decision. You're likely worried about the disruption during the transition, and more importantly, how to choose a new IT support company that's right for you.
All that doubt aside, there are some red flags to look out for. If you can relate to these, it's probably time to take action.
6 signs it's time to switch IT provider
#1 They can no longer meet the needs of your business
For many SME’s who outsource their IT, the challenge of switching IT support provider is loyalty. You’ve been with the same provider since the start of your business, and better the devil you know, right?
But consider how your business has grown and changed over those years. Think about what you’d like to achieve with your business in the future. Your IT partner may have served you well when you were a smaller outfit with simple needs but as your business and reliance on technology build, you may simply outgrow them.
When considering your IT support, think about the service you require now, but also the new technology you may want to implement in the future. Be sure your provider can help you grow your business continually.
#2 The level of service has dropped
If you’ve been with your IT support partner for many years, you may find your custom is taken for granted, and things begin to slip a little. If response times are falling, it’s always worth looking back at your original SLA (Service-Level Agreement) just to make sure it’s still being met.
Of course, it may just be that your business needs have changed and that the SLA no longer suits your needs. If this is the case, speak to your provider and explore an alternative higher-level IT support package if one is available.
#3 They can't help you grow
If you feel something is holding you back from growing your business, you should start by looking at your IT systems.
A successful business embraces new technologies and trends, whether it be VoIP telephone systems to modernise daily operations, Cloud services to enhance data security, or digital workspaces and communication platforms to encourage flexible and collaborative working.
Whatever the vision for your business moving forward, run it past your IT partner. If they don’t get excited with you and feed you even more ideas, it’s safe to say you need a level of support your current provider cannot give.
#4 They're not proactive
Your IT support provider should not be providing the service of a tech handyman. A good IT support provider should do far more preventative work than repair jobs.
You should expect nothing less than proactive monitoring that keeps your IT systems running smoothly, advice on evolving tech and how your business can benefit, and communication of the latest regulations applicable to your business and how to implement best practice.
If you’re paying for a monthly fee for an IT support contract that offers anything less, it’s time to shop around.
#5 IT issues are patched, not fixed
Those re-occurring niggling issues that frustrate your staff and slow down productivity; systems running slow, networks not connecting.
These persistent issues rob your business of time, and with reports suggesting UK businesses lose around £3.6 million a year to IT downtime, it’s time you can’t afford.
If your IT support provider is struggling to resolve recurring IT issues, you have to consider that they may simply not be equipped to meet the needs of your business. Switching to an IT support provider with a broader skillset and fresh perspective can put all these niggles to bed.
#6 You lack confidence in their service
When you call your IT support provider to report an IT issue, are you confident they’ll solve it? If you can’t put down the phone and go about your day without checking hourly if the problem has been fixed, then you have to question how they would handle a disaster. If the thought gives you palpitations, you’ve got your answer.
A good IT partner has not just your IT needs, but also your business needs, in their best interests. When you can imagine an IT disaster in your business without feeling sick, you know you’ve got the right support.
Jupiter IT Is More Than IT Support – It’s IT Consultancy
We make switching IT support provider easy. We handle all the communication with your current provider and ensure a seamless transition.
If you’d like to learn more about our unique IT support contracts, give us a call. We’ll give you a free audit of your systems and a rundown on how we can make your IT better.
"Our previous provider was taking days to resolve issues. Moving to Jupiter IT was painless and we have seen a massive improvement in service, which in turn has improved the service we deliver"
- Allenby Commercial
