Posted: 23rd January 2025 | Author: Lucy
IT support can come under many guises; from an IT company that will respond within 24 hours when your IT fails to an IT support partner that will guide you on how to use tech to improve your business.
Whatever level of support you’re looking for, it’s important you find the right partner for you. To help you get started, we’ve pulled together some key tips on what to look for.
How do I choose the right IT support company?
Sales-driven vs service-driven
For the sake of your bank balance and your business, find an IT support company that is service-driven rather than sales-driven.
Sales-driven account managers are likely to have targets to meet, which can push them to sell you any solution available, whether necessary or not.
A service-driven IT partner will always look for the right solution for your business – one that makes your company more productive and profitable.
One of our Core Values is "we do what’s right by our clients”
Re-active vs pro-active
With reactive IT support comes inevitable downtime. Your tech will fail, grinding your workforce to a halt before you can report the issue and await an engineer. All the while, your business could suffer significant financial loss.
Having a proactive IT partner can eliminate this downtime as issues are spotted and resolved before they impact the productivity of your business. You’ll likely find you have a happier workforce too as systems are better maintained and inevitably run better.
Far from being just an expensive insurance policy for when things go wrong, a proactive service provider acts like your very own IT department, managing everything from disaster recovery to setting your cyber security policy.
Our proactive monitoring agent tells us what’s wrong with your systems before you even notice.
In-house vs outsourced
These two approaches need careful consideration to choose the right direction for your business.
The average salary of an in-house IT engineer is around £35,000 – an experienced IT consultant or IT manager considerably more. In addition, there’s the investment in tools needed for the job such as specialist IT equipment, monitoring software, etc.
With the right IT support company, you can secure a support and maintenance contract tailored to the level of support you need and the budget you have available. With a fixed monthly fee, you could reduce your overheads significantly in the long run.
We tailor our support contracts to suit your business needs and your budget.
Cyber Security Experts
Cyber crime is an ever-increasing threat that can destroy a business through financial loss and reputational damage. Choosing an IT support company that offers more than the basics can give you added peace of mind.
Look for consultancy services and industry experts in cyber security who can monitor your networks and ensure you use the correct hardware, software and tools to protect your data.
We are Cyber Essentials Plus certified and offer free cyber security workshops for your staff.
We could be the IT support company you’re looking for
We make switching IT support providers easy. We handle all the communication with your current provider and ensure a seamless transition.
If you’d like to learn more about our unique IT support contracts, get in touch. We’ll carry out a free audit of your systems and provide a rundown on how we can make your IT better.
"Jupiter IT are not just a good IT support company but a great IT consultancy firm..
When something shouldn’t be possible, they get the job done."
- SMC/Hull City Football Club
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