Posted: 17th June 2025
Some small businesses don’t consider IT outsourcing. There’s usually at least one techy person within a team, and you muddle through in the interest of saving money.
But is that the case? Or are you stalling productivity, hindering growth, and actually losing money on your IT?
As with everything, there are two sides to this story. So let’s break it down.
The pros and cons of IT outsourcing for small businesses.
Let’s start on a positive and look at the pros…
What are the benefits of IT outsourcing for small businesses?
1. Cost savings
Whilst it can be handy to have someone in the office who knows a bit about IT, it’s a risk to rely on them as your IT support. Not only is their knowledge likely to be limited to essential maintenance, but you could also find that their original employed role becomes neglected.
So, you look at hiring: The average salary of an IT technician is around £29,000, plus benefits and training costs.
With just a low-level support contract, suitable for most small businesses, you could spend far less and eliminate the risk associated with relying on one person, including absence.
2. Access to experts
IT outsourcing gives you access to a pool of specialists trained in the latest tech trends and cyber security threats. Whether you want to grow your business and need direction on how tech can help or you’re moving premises, IT outsourcing gives you the knowledge, skills and experience you need in a team without the hefty price tag.
3. Improved security and compliance
Without the proper tools, data security can be a tough one to manage. The right outsourced IT provider will have the necessary security measures in place, such as firewalls and intrusion detection systems. Even better, they stay updated on the latest legal requirements relevant to your industry.
Partner with a provider who offers advanced cyber security services and you’re onto a winner! With expert consultation, patch management, and 24/7 cyber security monitoring, you’ll sleep easy.
4. Less downtime
Downtime due to IT failure can equate to significant financial loss and reputational damage. But it’s inevitable, right? Wrong.
If you outsource with a provider that offers Managed IT Support, the risk of downtime can be significantly reduced. That’s because your systems are constantly monitored. Potential issues are resolved before they cause disruption.
Now let’s flip the coin.
What are the disadvantages of IT outsourcing for small businesses?
1. Loss of control
When you opt to outsource your IT, you become heavily dependent on your provider to keep things running smoothly. Explore average response times with potential providers, pay close attention to their Service Level Agreement, and check their contract get-out clause.
2. Quality and reliability concerns
When choosing a provider, it’s important to do your due diligence. Ask other business owners about their experience with IT providers. Seek out testimonials from existing clients of potential providers. And don’t be afraid to ask questions.
3. Hidden costs
While IT outsourcing can be cheaper, some providers will have hidden fees and call-out charges. We recommend you ensure the provider you go with is transparent in the way they work. Look for a provider that doesn’t just provide a service, but one that integrates into your business and puts your needs first.
We’re not just IT Support - we’re your IT Department
At Jupiter IT, we break the mould. Renowned for putting our clients first, we’re more than your IT provider; we invest in your business and become your IT department (without the hassle and overheads!)
But don’t just take our word for it - take our advice. Check out our culture and ethos, and, most importantly, what our clients think of us.
