Posted: 14th September 2020
If you want to improve your business and outshine the competition, you need to move with the times, right? These days, technology fuels the workplace. If you’re not using your current tech to its full potential or not exploring new tech possibilities, your business is going to stall, and your competitors won’t see you for dust.
So, we’ve compiled a list of great tech tools that can help you improve your business.
5 ways your tech can improve your business and help you beat the competition:
#1 VoIP Telephone Systems
VoIP telephone systems are a great asset to any business. Seamless diversions and call queuing provide customers and clients with a professional experience when they call; digital signals and missed-call alerts improve the efficiency of your communications, and; the ability to add new lines at the click of a button means your telephone system can grow with your business. Good VoIP systems also come with an app that not only works on your PC, but mobile devices too, making remote working easier than ever.
Learn more about the benefits of VoIP
#2 Cyber Security Certifications
Cyber crime has increased five-fold in recent times and will continue to increase at the same rate as technology develops. This is a real concern for businesses but also for clients and customers. In fact, research has shown that over 70% of people still don’t feel comfortable using their bank or card details online.
Holding an in-house cyber security certification like the government-backed Cyber Essentials accreditation not only gives you peace of mind that your business is as secure as possible against a cyber attack, but it also instils trust with those you do business with.
The government advise that if all SMEs implement Cyber Essentials best practice, around 80% of cyber attacks could be prevented.
Having the Cyber Essentials accreditation logo on your website and company literature is a great way to improve your business and stand out from the competition. It shows your customers or clients, existing and potential, that you take their data seriously and know how to protect it.
At Jupiter IT, we are Cyber Essential Plus certified and can guide you through the process so your cyber security systems can achieve this level too.
#3 Listen To Your Team
If you can take your employees and build a team that over time becomes a ‘family’, you’re on to a winner. Having a workforce that shares the same vision demonstrates a reputable company. It makes it easier to attract and retain talented staff which in-turn makes for a better service and overall customer experience.
The best way to build a team of this calibre is by listening to employee feedback and not being afraid to hear what they have to say.
Tap My Back is a great employee feedback app that works with Microsoft Teams. It’s a great way for MDs or team leaders to engage with employees and make them feel comfortable to share thoughts and ideas that can help improve your business and organisational culture.
#4 Your IT Strategy
Much like cyber security certification, having a robust IT strategy that is formally documented shows current and potential clients that you know your stuff and take your role in protecting their data seriously.
According to research, as many as 86% of small to medium-size businesses are unable to honestly rate their IT strategy as ‘effective’. Having a formal, compliant and thorough IT strategy to show your clients is a sure way to stand out from the crowd.
Find out if your IT Strategy is effective.
#5 Effective Reporting
Driving a business forward is impossible without being able to report on and analyse performance. But it’s not just the process of printing out a report and circulating it to your team for their interpretation (which will probably be ‘I have no idea what all this means’). Your reporting has to be informative and useful.
This could be a written report instead of just figures alone or even different reports for different departments. Whatever it takes, your teams should be able to give their thoughts and opinions on a performance report and not just file it with the rest!
A reporting tool like Microsoft Power BI turns a mass of stats into a coherent visual and interactive business insight that can be used to drive your business forward. And, of course, true to Microsoft’s passion for collaboration, your insights are structured into a digestible report that can then be segmented and shared with the right teams and colleagues.
Learn more about Power BI and other apps in the Office 365 suite you may have missed.
We Support More Than Your IT – We Support Your Business
Remember, at Jupiter IT we’re about more than just resolving your IT issues and installing new hardware; we’re here to guide, advise and train our clients to make sure they’re getting the most from their tech to drive their business forward whatever direction they want to take.
Our front-line team are friendly, supportive and don’t talk ‘jargon’. So if you want to explore the idea of having Jupiter IT there to support your business, give us a call, we’ll be happy to help you bring your ideas to fruition.
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