IT outsourcing for small to medium-sized businesses can be a tough call to make. On one-hand, you have enough knowledge in-house to keep your systems running and it keeps cost down. On the other hand, you know your tech is holding you back and IT outsourcing could drive your business forward significantly.
What if you could work with a managed service provider (MSP) that tailors their support to suit your business and your budget? At Jupiter IT, we’re no stranger to helping SMEs find IT solutions that work for them.
What Is IT Outsourcing?
IT outsourcing, also known as co-managed services, is an approach you can take to supplement your existing IT support arrangements. If you have an internal IT department, a managed service provider can support them with additional tech and resources they need to do their job better. If you muddle through with just in-house knowledge and hope that nothing goes drastically wrong, an MSP can take the reins, keep your network running smoothly, and take the weight from your shoulders.
A managed service provider will also create an IT strategy for your business that will be scalable with your business growth. They’ll provide solutions for email filtering, cyber security, cloud computing, employee cyber security training, and hardware upgrades. They’ll also devise you a backup and recovery plan to limit downtime in the event of a cyber attack or natural disaster.
As a managed service provider, at Jupiter IT we want to eliminate any IT-related stress for our clients. We encourage our clients to be as involved as they like in the process. We believe in complete transparency when it comes to the solutions we suggest for their business.
Is IT Outsourcing Right For My Business?
There are countless boxed solutions available that come pre-equipped with cyber security and anti-virus programmes. Unfortunately, to keep your business up-and-running smoothly, this isn’t enough.
At times, even an in-house IT department isn’t enough. In 2017, it was reported that 31% of IT project goals were missed when ran internally. In addition, 43% of internal IT departments ran over budget, and nearly 50% of IT projects missed their deadline.
But why are there so many IT challenges within SMEs and how can outsourcing your IT put a stop to it all?
IT outsourcing gives your internal IT manager or team time and resources to catch up on projects.
Priorities are constantly changing for your internal IT department. One minute they are absorbed in a development project and the next, a repair ticket comes in that pulls them away. Not to mention, backup checks, patches and other routine tasks.
IT technicians often feel overwhelmed and under-resourced when a technical hurdle is presented to them and, with all things considered, it’s easy to understand why. Quite often, as an SME grows, their IT budget remains the same, and this is sure to have a negative effect on any business.
Outsourcing your IT with Jupiter IT Solutions is a smart way of growing your IT department without hiring more staff. Our support will give your existing IT technicians more resources in challenging times, additional technical brainpower, and access to new technology and ideas. With us dealing with the day-to-day, repairs will be carried out faster, and your internal IT department can make the most of their time working on the bigger picture.
IT outsourcing gives you more control over your budget.
According to research, 43% of IT projects go over budget. If you’ve ever been a part of that stat, the chances are it put you off IT projects for a while.
From day one, we’ve been building partnerships with suppliers of software, hardware, cyber security solutions, and more. These partnerships mean we have access to many solutions and at great prices. Great prices we pass on to our clients. We also give our clients predictable billing – set charges as outlined in a service level agreement means no nasty surprises at the end of the month.
IT outsourcing gives you reliable preventative maintenance.
Preventative maintenance can become a low priority for a run-ragged internal IT technician. That’s everything from the monitoring of networks, testing solutions and checking event logs, to training staff in how to use their tech effectively and awareness of cyber security threats. Unfortunately, if preventative maintenance isn’t carried out, it could result in slow-running equipment and cyber security vulnerabilities. Both of which will drain your budget in repairs and downtime.
At Jupiter IT, we believe in being proactive, not reactive. We know that the break-it-fix-it approach is costly and ineffective. That’s why we provide preventative maintenance to all our clients as standard. Our proactive monitoring stops problems before they start.
We Support More Than Your IT – We Support Your Business
Remember, at Jupiter IT we’re about more than just resolving your IT issues and installing new hardware; we’re here to guide, advise and train our clients to make sure they’re getting the most from their tech.
We work in partnership with any third-party software suppliers you may have, to solve issues. We believe in doing what’s right by our clients. Which means getting the job done without finger-pointing – just stress-free IT solutions.
Our front-line team are friendly, supportive and don’t talk ‘jargon’. So if you want to explore the idea of having Jupiter IT there to support your business, give us a call. We’ll be happy to help you bring your ideas to fruition.