Posted: 24th March 2025 | Author: Lucy
IT support vs IT consultancy is a common debate. Both offer solutions to tiring tech issues like crashing networks and slow PCs but in very different ways. In this blog, we take a closer look at those differences to help guide you to the right service for your business.
IT Support: The reactive problem solver
IT support is all about fixing problems as they occur. It's the tech version of calling a plumber when you have a leak. From network troubleshooting and software update installation to resolving printer issues, IT support tackles your everyday tech challenges.
Having reliable IT support is important for any business, big or small. It helps to reduce costly downtime which can lead to reputational damage and frustrated employees. It can also save you money on repairs and help you manage your IT budget with set monthly charges.
When to choose IT support
If your infrastructure is set and meets the needs of your business but you do have day-to-day tech issues, IT support is your friend. It’s also the most affordable way to keep your business ticking if you have a limited budget.
IT Consultancy: The proactive strategist
IT consultancy looks at the bigger picture and helps you make smart choices about tech considering systemisation and growth. It's like hiring an architect to design your forever home - you want it futureproof.
Put into practical context, IT consultants help you to develop robust IT strategies, design network infrastructure, and perform security audits. They can also manage larger digital transformation projects for your business such as cloud migration or implementing a new AI cyber security system.
This level of service offers long-term benefits that can build better efficiencies and gain your business a competitive edge. At the same time, it can enhance your cyber security, promote scalability, and help you make better investments in your company's tech.
When to choose IT consultancy
If you’re planning for growth, thinking about implementing new tech, or are concerned about cyber security, IT consultancy is a smart choice. Not only will you get the advice you need to ensure you make the best decisions for your business, but you’ll also have a team of experts to carry out any project you choose to go ahead with to ensure a smooth transition.
Jupiter IT - we’re more than just IT support
With Jupiter IT you get the best of both worlds. We offer a proactive IT support service and IT consultancy all rolled into one.
Not only do we take care of any day-to-day glitches like printer failures and email access, but we also monitor, analyse, assess and advise along the way as standard. We have an extensive team of experts from Cloud Architects and Server Experts to Cyber Security Specialists and Project Planners. We’re not just your IT partner - We’re Your IT Department
"What we like about Jupiter IT is, not only is their team overly helpful, but we feel we have access to our own IT department.
Anything IT-related gets passed to them and they are more than happy to help.
From our large WiFi system to our phones, third-party providers and everything in between
Highly recommended service for those that want IT just dealt with."
- Chief Executive, Beverley Racecourse
