There’s no doubt that proactive IT support will fuel your business growth, maximise performance and improve your customer service but how do you know if you’re getting it?
Are you getting reactive or proactive IT support?
Reactive IT support works on a ‘broken-fix it’ basis. If you have to call your IT provider to report issues of system errors or slow-running PCs, it’s safe to say you’re getting a reactive level of service. The consequence of this is increased downtime – downtime while the problem is occurring and downtime while the issue is fixed.
If you find your systems run like clockwork and you only ever speak to your IT provider about how to build your business further, you’re reaping the benefits of proactive IT support.
“Since moving to Jupiter IT some years ago, our systems have never run better. Our 8 sites talk to each other perfectly, communication has improved, and faults are resoundingly less frequent.”
– Finance Director, Prestige Recruitment.
What are the benefits of proactive IT support?
Apart from the obvious benefits of less downtime, less disruption, and less stress, there are a number of advantages to sourcing proactive IT support.
To secure the level of service your business needs to thrive, be sure you’re getting these key services from your IT provider:
#1 Advanced monitoring
With proactive IT support, you benefit from advanced monitoring tools. This means your systems are monitored 24/7 to identify potential or imminent issues including server, hardware and app failures, before they stand in the way of productivity. In most cases, issues are spotted and rectified without users even knowing they existed.
You’ll also get regular health reports on your systems including a firewall report of internet usage on all PCs.
#2 Reliable backups
With proactive IT support, backups and disaster recovery plans will no longer keep you awake at night. Your back ups will be checked daily to ensure they are updating as they should. What’s more, you’ll benefit from test restores, giving you peace of mind that if the worst were to happen, all your data can be restored smoothly.
#3 Centralised patch management
Any software your business uses needs regular updates installed. You know the ones – the pop-up appears just as you’re about to join a video call, so you opt for ‘Not Now’. The trouble is, these updates often include important security improvements, and if missed, could leave your systems vulnerable to a cyber attack. With proactive IT support, these patches will be implemented automatically, at a time that won’t disrupt your day, so you never have to worry about missing a critical update.
#4 Asset management
Hardware and software audits should be carried out regularly to monitor your kit. These should include recording all serial numbers, warranty expiration dates, identifying end-of-life kit and assessing your tech needs over the coming year. With proactive IT support, this is one mammoth task you can check off your list.
#5 Guidance and consultancy
A proactive IT support provider will be invested in your business. You’ll benefit from expert guidance and consultancy on your cyber security, business continuity planning and how to get the best from your tech to keep your business growing.
Jupiter IT – your IT department.
At Jupiter IT, we offer you invested and proactive IT support. With our managed IT services, you can have your very own IT department that’s passionate about delivering nothing but a Grade-A service.
If you’d like to learn more about our unique IT contracts, give us a call; we’ll give you a free audit of your systems and a rundown on how we can make your IT better.
“Jupiter IT have been nothing but reliable and proactive in the years they have been looking after our IT systems. I have complete peace of mind knowing that in the event of a disaster, the Jupiter team will put it right.”
– Chief Executive Officer, Age UK Hull