Meet The Team
Jupiter IT was formed back in June 2007 by three IT Engineers for NHS IT Department in the Yorkshire region. Iain Powell, Dan Gladstone and Craig Paul. It was their strong belief they could offer local business the same calibre of support the NHS offered its partners and associate bodies.
We would build a strong model based around these ethics and offer them to local businesses within the region. Since inception our core values are to protect the network, secure the domain and support the end user.
Along with my co-directors, I worked as part of an IT team supporting the NHS in the Yorkshire region. The helpdesk worked well, from 1st line general helpdesk to 3rd line specialist support. We offered a reliable and quality service.
We had a belief that a similar service, based on this model could work well with local businesses. Back in 2007, we decided to give it a go! We haven’t looked back.
What I love about Jupiter IT is its vision of being the best in its field and the fact the whole team are on board with that, which is clear from the drive and passion the full team display daily.
We aren’t an insurance policy for when things go wrong; we make sure things don’t go wrong and ensure our clients are moving forward and getting the most from the technology available to them. Our client’s IT security is water-tight, by default.
At Jupiter, it’s all about service delivery and we thrive on giving the right advice. We love what we do, it’s a passion and not a role.
We believe we are ahead of the game when it comes to using the latest products and technologies, and continually reinvest in our team through training, actively seeking better working practice. No challenge is too big and there is always a solution.
With over 20 years’ experience of working in an IT management position, my role within Jupiter IT is to ensure our clients receive nothing but the best service. By implementing processes and systems that are heavily client focused, we ensure the best customer experience is delivered and projects are completed on schedule, within budget and without disruption.
I believe the work we do in the background for our clients is second to none, and as a result, we have a rapidly growing client base.
My role at Jupiter is looking after clients accounts and being a point of contact for clients. Its easy for me to be passionate about the service we deliver, as I see how the team go above and beyond on a daily basis.
Jupiter is a great place to work; there is a genuine sense of being part of a team. Everybody is an equal part of this team, directors included, and there is complete openness to new ideas, changes and suggestions; something I find incredibly refreshing at this stage in my career.
A lot of what we do is behind the scenes; the real aim of a lot of our services is to prevent and protect our clients from the various threats in terms of cyber security but also helping them plan for disasters such as a failure of hardware or corruption of data.
I like working at Jupiter IT because I enjoy being part of a positive team. We all help each other out and work together to get the best solution. We keep each other’s morale up by supporting each other and cracking bad jokes. I also like the fact my colleagues can make a better brew than I can!
I believe we are different because of how pro-active we are; sometimes we will call customers to inform them we are working on an issue they are having before they have even noticed, such as a network going down. We also ensure we offer the best products on the market to keep them safe and up-to-date from the latest threats.
The best thing about working for Jupiter IT is the passion they have for staff development. They not only provide training to fill any holes in knowledge but provide on the job experience and ensure that you are supported and guided throughout.
On top of this, you feel like part of a team. They listen to your ideas, provide excellent feedback and there is always someone there to talk to about anything. Working for Jupiter IT means you are looked after, develop new skills and have the opportunity to work with the newest technologies.
What I like about working for Jupiter IT is that training and development is high on their agenda and massively encouraged.
I get exposed to the latest technologies and as we need to be on top of our clients 3rd party software, I get exposed to lots of different applications making my day to day job really diverse.
Working at Jupiter IT is allowing me to fast track my IT skills and knowledge. The team have years and years of experience that I'm able to learn from. I don't think I could be in a better place to start my IT Career.
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