Managed services is quite different from traditional IT support. Remember the days when half the office would be gathered around one frozen PC, scratching their heads when a re-boot didn’t work? Finally, you’d give-in and call for IT support, resorting to making coffee for the rest of the day because you had no computer to work from until the fault was diagnosed and fixed.
All this has changed with managed IT services. A company now has the opportunity to choose a level of IT support that is proactive instead of reactive. This alone can be a huge benefit but there are a whole host of advantages to managed IT services.
What makes managed services different?
The biggest difference is the reactive approach vs. the proactive approach.
Traditional IT support gives you access to a team of experts to call upon when things go wrong. An engineer may attend the same day or fix the problem remotely, but you are inevitably in for some downtime.
With managed IT services, your IT partner is continually monitoring your systems in order to spot the issue before things go wrong – this is proactive monitoring. With intelligent systems in place, they are alerted to imminent faults and can correct them behind the scenes without you even knowing there was a potential problem. You remain productive, stress-free and consume less caffeine!
And it’s not just faults and fixes your IT provider can be proactive with; managed IT services also enables continuous maintenance of your systems to ensure maximum performance.
“Since moving to Jupiter IT some years ago, our systems have never run better. Our 8 sites talk to each other perfectly, communication has improved, and faults are resoundingly less frequent.”
– Finance Director, Prestige Recruitment.
What other benefits are there to managed services?
Patch management
Any software your business uses will have regular updates. More often than not, these updates include important security improvements, so their importance goes without saying. With managed IT services, these patches will be implemented automatically, so you never have to worry about missing a critical update.
Anti-malware management
You can trust in proactive monitoring of your cyber security with anti-malware and antivirus software management. These comprehensive solutions scan and maintain your IT security, protecting your business and the data it holds, without you having to lift a finger.
Ongoing audits
Hardware and software audits should be scheduled and carried out regularly. With managed IT services, you don’t even have to think about fitting this into your diary. A list of serial numbers, devices, warranty expiry dates, and more is continually collating in the background.
User management
Proactive management gives you full visibility of who is using what. If you need to limit access to a certain device or certain area of your network, you can do so with confidence the restriction won’t be breached.
Disaster Recover
With a managed service provider, backups, data security and disaster recovery plans, become their responsibility. Taking the stress and worry away, enabling you to focus completely on your business, knowing your systems are in safe hands.
Jupiter IT – your IT department.
At Jupiter IT, we offer you invested support and managed IT services. We are more than your IT provider we’re your IT department. Technology moves at a rapid rate and to find and invest in an in-house team of IT experts to keep your business up to date, protected and growing, is no mean feat.
If you’d like to learn more about our unique IT contracts, give us a call; we’ll give you a free audit of your systems and a rundown on how we can make your IT better.
“Jupiter IT have been nothing but reliable and proactive in the years they have been looking after our IT systems. I have complete peace of mind knowing that in the event of a disaster, the Jupiter team will put it right.”
– Chief Executive Officer, Age UK Hull
