Posted: 23rd October 2023
With IT a significant part of success for most businesses, a bad relationship with your IT provider can have a critical impact. But how do you know for sure that things have turned sour?
Here are 5 signs you have a bad relationship with your IT provider
#1. You only see them when there’s a problem
Your IT provider should not only be on the end of the phone when you need them, but they should be calling you too.
A good IT provider will support you with tech issues but also tech development, highlighting areas for improvement in your IT strategy and making you aware of new tech trends that could help your business reach higher potential.
#2. Poor communication
Unanswered calls, prolonged response times and unread emails are a sure sign you have a bad relationship with your IT provider. Waiting on them affects productivity and can cost you downtime.
But that’s just the start. Too much jargon talk can also cause complications. If you feel your IT provider has an expectation you understand ‘their language’, there is a real risk of time and money wasted. Unnecessary projects may be given the go-ahead, and contracts may not be what they seem.
For a healthy relationship with your IT provider, communication should feel clear, concise, and easy.
#3. Reactive support
Don’t doubt that when you work with an effective IT provider, the volume of IT issues you experience should drop significantly. That’s because a good IT provider is a proactive IT provider and works in the background to spot and rectify flaws in your tech before they impact the end users.
#4. Repeated technical issues
This is arguably the most frustrating sign of a bad relationship with your IT provider. From server downtime to slow hardware, if you’re experiencing the same issues repeatedly, your IT provider isn’t taking the time to fix the root cause.
It may be that the fix will be a costly project for your business, but a good IT partner will provide you with an understanding of what is needed and the cost associated with a permanent solution.
#5. No support for business growth
We firmly believe a good IT provider should encourage and support you in growing your business. If your IT provider can’t accommodate additional employees or won’t support new technology that could transform your business, it’s time to look for a new IT partner.
Check out these 5 things to look for in an IT provider.
Jupiter IT Is More Than IT Support – It’s IT Consultancy
We make switching IT support provider easy; we handle all the communication with your current provider and ensure a seamless transition.
If you’d like to learn more about our unique IT support contracts, give us a call; we’ll give you a free audit of your systems and a rundown on how we can make your IT better.
“Our previous provider was taking days to resolve issues. Moving to Jupiter IT was painless and we have seen a massive improvement in service, which in turn has improved the service we deliver”
– Allenby Commercial
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